Last updated: July 24, 2026
Processing time
Orders are packed and dispatched within 1–2 business days of being placed. Orders placed on weekends or US public holidays are processed on the next business day.
You'll get a confirmation email when you order, and a second email with tracking once it ships.
Delivery times
| Destination | Method | Estimated delivery |
|---|---|---|
| United States | Standard | 5–8 business days |
| United States | Express | 2–4 business days |
| Canada | Standard | 8–14 business days |
| United Kingdom & Europe | Standard | 10–18 business days |
| Australia & New Zealand | Standard | 12–20 business days |
| Rest of world | Standard | 12–25 business days |
These are estimates from the day of dispatch, not the day you order. Carrier delays, customs, weather, and peak seasons can add time.
Shipping costs
- Free US shipping on all orders
- Free international shipping on 2-bag and 4-bag bundles
- International standard shipping on single bags: $9.95
- US express upgrade: $12.95
The exact cost is calculated at checkout before you pay.
Tracking
Your tracking number arrives by email once the parcel is scanned by the carrier. It can take 24–48 hours to start updating — this is normal and doesn't mean anything is wrong.
If tracking hasn't moved after 7 days (US) or 14 days (international), email us and we'll investigate.
Wrong address
Please check your shipping address carefully at checkout. If you spot a mistake, email us immediately — we can usually fix it before dispatch.
Once a parcel has shipped we cannot redirect it. If it comes back to us as undeliverable due to an incorrect address, we can reship it at your cost or refund the order minus shipping.
Lost or stolen parcels
If tracking shows delivered but you can't find the parcel: check with neighbours and your building's mail area first, then email us. We'll open a claim with the carrier and sort it out with you.
If a parcel is genuinely lost in transit, we'll replace it or refund you.
Customs, duties, and taxes (international orders)
International orders may be subject to import duties, taxes, or customs fees charged by your own country. These are not included in our prices and are the responsibility of the recipient.
We have no control over these charges and cannot predict them — they are set by your country's customs authority, not by us. If you're unsure, check with your local customs office before ordering.
If a parcel is refused at customs and returned to us, we'll refund the order minus shipping and any fees we're charged.
Split shipments
Bundles occasionally ship in more than one parcel. If that happens you'll receive separate tracking for each — nothing is missing.
Contact
Email: support@loafguard.health Hours: Mon–Fri, 9am–5pm MT (Denver time)