Last updated: July 24, 2026
60-Day Money-Back Guarantee
Try LoafGuard for 60 days. If you're not completely satisfied — for any reason at all — email us and we'll make it right.
No forms. No hoops. No interrogation about why.
How to start a return
Email support@loafguard.health with:
- Your order number
- A sentence about what went wrong (helps us improve, but it's not a test)
We'll reply within 24 hours with return instructions and a prepaid return label. Please don't send anything back before you hear from us — returns without instructions can go missing.
What qualifies
- Returns must be started within 60 days of delivery
- The bag can be used — that's the point of a trial
- We ask that it be reasonably clean and not deliberately damaged
Return shipping is on us
We cover return shipping. Your return instructions include a prepaid label — you don't pay anything to send it back.
For international returns, we'll email you a prepaid label or reimburse your postage, whichever works better for your country. Just ask.
Refunds
Once your return arrives and we've checked it, we'll email you and issue the refund to your original payment method within 5–10 business days. How quickly it appears depends on your bank.
Original shipping charges are refunded in full as part of the guarantee.
Damaged, faulty, or wrong item
If your order arrives damaged or isn't what you ordered, email us within 14 days of delivery with photos. We'll send a replacement or refund you in full, and you won't need to return anything unless we ask.
Exchanges
Want a different quantity or a replacement? Email us and we'll arrange it directly — usually faster than returning and reordering.
Cancelling an order
Contact us as soon as possible. If your order hasn't entered fulfilment we'll cancel and refund in full. Once it has shipped, treat it as a return under the 60-day guarantee.
Non-returnable items
- Digital guides and recipe collections (delivered instantly, cannot be returned)
- Gift cards
- Items marked "final sale" at the time of purchase
Note: if you return a bundle that included a digital bonus, the bonus doesn't need to be returned — but its value may be deducted from the refund if the bundle price depended on it.
Late or missing refunds
If it's been more than 10 business days since we confirmed your refund and you still don't see it, check with your bank first, then email us. We'll chase it with you.
Contact
Email: support@loafguard.health Hours: Mon–Fri, 9am–5pm MT (Denver time) Address: KYDO Smart Shopping LLC, 1500 N Grant St, Ste N, Denver, CO 80203, United States